Best Rate Guaranteed

Best Rate Guaranteed logoWe guarantee that you will receive the lowest available rate when booking a room with a hotel through If you find a lower rate on another site within 24 hours of your initial booking, we will cover the price of your stay.

Terms & Conditions

  1. Must have a confirmed reservation made on
  2. Claim must be for the same hotel, same stay dates, same room type and the same number of guests in the room
  3. Rate comparison must be done net of all taxes and fees in Canadian dollars

Restrictions & Rate Limitations

  1. Rates are limited based on advance purchase requirements, prepayments/deposit
    requirements and cancel policies
  2. Best Rate Guarantee does not apply to rates found on opaque third party sites, discount or negotiated rates not available to the general public (AAA, CAA, AARP, government, corporate rates etc.), hotel packages, third party packages including car, air etc.
  3. Reservations made within 48 hours of arrival do not apply
  4. For multiple night bookings the total room cost is compared
  5. One claim per stay
  6. To submit a Best Rate Guarantee claim please e-mail with the subject line titled “ Best Rate Guarantee Claim”. Please provide all contact information in the e-mail
  7. The claim will then be reviewed and determined if it is legitimate or not.
  8. Once the claim is investigated you will receive an e-mail with the verdict and potential rewards.
  9. Best Rate Guarantee Claims are not awarded for a variance of $5.00 or less.
  10. Best Rate Guarantee claims are not awarded on discounted or promotional rates.
  11. One valid claim rewarded per year, per family.
  12. Group and Conference Reservations are not eligible for Best Rate Guarantee Claims.
  13. A valid claim is limited to a one night stay.